Gripes From the Servers: 10 Things I Hate About You....Sacmag

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"Gripes From the Servers: 10 Things I Hate About You

Ever wondered what your waiter, bartender, busser or chef really thinks about you? We asked several local restaurant pros to tell the truth—strictly anonymously, of course—about the kinds of customers who get on their last nerve. Ready?
By Cathy Cassinos-Carr

From December 2009

1. Talk down to them
“It happens a lot. Customers speak to us with clipped tones if we can’t hear them, or if we ask them to repeat their order.”
2. Overstay their welcome, then chintz on the tip
“Diners should keep in mind that when they stay a long time at a restaurant without ordering more, they could be costingtheir server money. Waiters make their money on tips, so they want to serve as many tables as they can in a night.”
3. Play God with the menu
“I wonder why some people choose to come to a restaurant when they have no idea of the kind of place it is, look at the menu and ask, ‘Why are there no mashed potatoes or Caesar salad?’ Or ‘Can I have this sauce with that dish or no vegetables, extra potatoes?’ I would never dream of going to a restaurant and rearranging their menu.”
4. Lack manners
“I hate it when people sit at the bar and point to a drink to indicate they want a refill. The lack of manners makes me crazy.”
5. Ignore the “please wait to be seated” sign
“They waltz in, ignore the sign and seat themselves—usually at a dirty table. Ugh.”
6. Use cell phones in the middle of an interaction
"It’s particularly annoying when I am asked to hold on while they continue their conversation.”
7. Are verbal tippers
“Servers haaaate verbal tippers—the ones who compliment a dish big time, but in the end don’t back it up with money.”
8. Complain after the fact
“If there’s a problem with your food, servers want to hear about it immediately so they can help. Nobody likes an angry lecture of what’s wrong when the bill comes around.”
9. Play supervisor
“It’s annoying when cust-omers stand and watch as you make their drink in order to ensure their drink’s perfection.”
10. Forget what they learned in kinder-garten
“You wouldn’t believe how many customers forget to say ‘please’ and ‘thank you.’ A little common courtesy goes a long way.”"

By Cathy Cassinos-Carr

From December 2009  Sacmag
If you want to read more by this author go to this website.

http://www.sacmag.com/media/Sacramento-Magazine/December-2009/10-Things-I-Hate-About-You/?utm_source=email_marketing_system&utm_medium=email&utm_content=7731771&utm_campaign=Sacramento%20Magazine%20Eat%20%26%20Drink%20Newsletter%20-%20Thursday%2C%20December%2010